With the help of mystery shoppers, journalists Anna Wallner and Kristina Matisic teach viewers a wide variety of important consumer skills. In each segment, a mystery shopper with a hidden camera puts skills to the test at three different locations. Discusses the dos and don'ts of trying to get what you want. Segments include: Making a Complaint, Gift Certificates, Male/Female Shoppers, Finding a Good Mechanic, Buying Over the Phone, Gym memberships, Pricing Inaccuracies, Buying a Pet, Parking Tickets, and Negotiating a Mortgage.