With the help of mystery shoppers, journalists Anna Wallner and Kristina Matisic teach viewers a wide variety of important consumer skills. In each segment, a mystery shopper with a hidden camera puts skills to the test at three different locations. Discusses the dos and don'ts of trying to get what you want. Segments include: Getting a Discount, Making a Return Without a Receipt, Getting Airline Upgrades, Researching and Avoiding the Up Sell, Negotiating a Car Purchase, Tasting Food before Buying, Paying Cash for a Better Deal, Buying and Returning Toys, Checking out the Taxi Meter, and Teen Shopping.