This program teaches skills to deal with people-as-customers. See scenarios of young people relating to customers. They visit a spinning instructor at a health club and Jasmine as she waits tables at the club's cafe. They visit Miranda at a beauty salon and a salesperson who works at a bike shop to see how they handle customers. Learn: the importance of making a connection with customers, the value of listening and taking a real interest in customers, how tone of voice and body language influences job performance, to avoid making negative comments about customers or the job, how to handle miscommunications and phrase helpful responses, and a five step process to use with angry customers. .