Using acted-out scenarios in common workplace settings, plus commentary from real bosses, the video shows teens conducting themselves inappropriately and then models what is appropriate. Topics include: how to dress properly; how to treat customers and fellow employees with respect; using appropriate language; respecting personal boundaries; being punctual; proper telephone manners; proper voicemail and e-mail usage; avoiding gossip; responding appropriately to constructive criticism; and being a good listener. Includes teacher’s guide but guide can also be accessed by inserting DVD into your computer. .